Article 1 (Purpose)
These Terms and Conditions are intended to define the rights, obligations, and responsibilities between the online store (hereinafter the "Store") and its users in connection with the use of internet-related services (hereinafter the "Services") provided by the NAPLE online store (hereinafter the "Store") operated by NAPLE (hereinafter the "Company").
※ These Terms and Conditions shall also apply, mutatis mutandis, to e-commerce conducted via PC communication, wireless devices, and other means, to the extent not inconsistent with the nature thereof.
Article 2 (Definitions)
- ①"Store" means a virtual business place established by NAPLE using information and communication facilities such as computers to enable transactions of goods or services (hereinafter "Goods") with users, and also refers to the business operator operating such online store.
- ②"User" means a member who accesses the "Store" and receives the services provided by the "Store" in accordance with these Terms and Conditions.
- ③"Member" means a person who has registered as a member of the "Store" and can continuously use the services provided by the "Store".
- ④"Points" means virtual data within the "Service" that is charged or granted in accordance with the criteria set by the Company for efficient use of the Service.
Article 3 (Disclosure, Explanation, and Amendment of Terms and Conditions)
- ①The "Store" shall post the contents of these Terms and Conditions, together with the trade name, representative's name, business address (including the address for handling consumer complaints), telephone number, fax number, email address, business registration number, mail-order business registration number, and personal information manager, on the initial service screen of the Store so that users can easily access them. However, the full text of the Terms and Conditions may be made available through a linked screen.
- ②Before the user agrees to the Terms and Conditions, the "Store" shall provide a separate linked screen or pop-up screen to help users understand important matters such as withdrawal of subscription, delivery responsibility, and refund conditions, and shall seek the user's confirmation.
- ③The "Store" may amend these Terms and Conditions to the extent not violating relevant laws, including the Act on Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions, the Framework Act on Electronic Documents and Transactions, the Electronic Financial Transactions Act, the Electronic Signature Act, the Act on Promotion of Information and Communications Network Utilization and Information Protection, the Door-to-Door Sales Act, and the Framework Act on Consumers.
- ④When the "Store" amends the Terms and Conditions, it shall publicly announce the effective date and reasons for amendment, together with the current Terms and Conditions, on the initial screen of the Store from 7 days before the effective date until the day before the effective date. However, if the amendment is disadvantageous to users, at least 30 days' prior notice shall be given. In this case, the "Store" shall clearly compare and display the contents before and after amendment so that users can easily understand.
- ⑤When the "Store" amends the Terms and Conditions, the amended Terms and Conditions shall apply only to contracts concluded after the effective date, and contracts already concluded shall continue to be governed by the Terms and Conditions before amendment. However, if a user who has already concluded a contract wishes to be governed by the amended Terms and Conditions and notifies the "Store" within the announcement period under Paragraph 3 and obtains the "Store's" consent, the amended Terms and Conditions shall apply.
- ⑥Matters not specified in these Terms and Conditions and the interpretation of these Terms and Conditions shall be governed by the Act on Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions, consumer protection guidelines for e-commerce established by the Fair Trade Commission, and related laws or commercial practices.
Article 4 (Provision and Modification of Services)
- ①The "Store" performs the following tasks:
- 1. Provision of information on goods or services and conclusion of purchase contracts
- 2. Delivery of goods or services for which purchase contracts have been concluded
- 3. Other tasks determined by the "Store"
- ②The "Store" may change the contents of goods or services to be provided under future contracts in case of sold-out goods or changes in technical specifications. In this case, it shall immediately announce the changed contents and provision date at the place where the current goods or services are posted.
- ③If the "Store" changes the contents of services contracted with users due to sold-out goods or changes in technical specifications, it shall immediately notify users at an address where notification is possible.
- ④In the case of the preceding paragraph, the "Store" shall compensate users for any damages incurred thereby. However, this shall not apply if the "Store" proves that there was no intentional or negligent act.
Article 5 (Suspension of Service)
- ①The "Store" may temporarily suspend the provision of services in the event of maintenance, replacement, or failure of information and communication facilities such as computers, or interruption of communication.
- ②The "Store" shall compensate for damages to users or third parties caused by the temporary suspension of services for reasons stated in Paragraph 1. However, this shall not apply if the "Store" proves that there was no intentional or negligent act.
- ③If services cannot be provided due to conversion of business type, abandonment of business, or merger of companies, the "Store" shall notify users by the method prescribed in Article 8 and compensate consumers according to the conditions originally presented by the "Store." However, if the "Store" has not announced compensation standards, mileage or reward points shall be paid to users in goods or cash equivalent to the currency value used in the "Store."
Article 6 (Membership Registration)
- ①Users shall apply for membership by filling in member information according to the registration form prescribed by the "Store" and expressing their intention to agree to these Terms and Conditions.
- ②The "Store" shall register as members all users who applied for membership as described in Paragraph 1, unless they fall under any of the following:
- 1. If the applicant has previously lost membership under Article 7, Paragraph 3 of these Terms and Conditions. However, exceptions apply to those who have obtained approval for re-registration from the "Store" after 3 years from the loss of membership under Article 7, Paragraph 3.
- 2. If there are false statements, omissions, or errors in the registration content
- 3. If it is determined that registering the applicant as a member would significantly impair the technical capabilities of the "Store"
- ③The membership contract shall be deemed established at the time the "Store's" acceptance reaches the member.
- ④If there are changes to the information registered at the time of membership registration, the member shall notify the "Store" of such changes within a reasonable period through methods such as modifying member information.
Article 7 (Withdrawal and Disqualification of Membership)
- ①Members may request withdrawal from the "Store" at any time, and the "Store" shall immediately process the withdrawal.
- ②If a member falls under any of the following reasons, the "Store" may restrict or suspend the membership:
- 1. If false information was registered at the time of application
- 2. If the member fails to pay debts, including the price of goods purchased through the "Store" or other obligations incurred in connection with the use of the "Store," by the due date
- 3. If the member interferes with others' use of the "Store" or misappropriates their information, thereby threatening the order of e-commerce
- 4. If the member engages in acts prohibited by law or these Terms and Conditions, or acts against public order and good morals, using the "Store"
- ③After the "Store" restricts or suspends membership, if the same conduct is repeated two or more times, or if the cause is not corrected within 30 days, the "Store" may revoke the membership.
- ④If the "Store" revokes membership, it shall cancel the member registration. In this case, the "Store" shall notify the member and provide at least 30 days for the member to explain before cancellation of registration.
Article 8 (Notification to Members)
- ①When the "Store" provides notification to a member, it may do so via the email address designated by prior agreement between the member and the "Store."
- ②For notifications to an unspecified number of members, the "Store" may substitute individual notification by posting on the "Store" bulletin board for at least one week. However, individual notification shall be provided for matters that significantly affect the member's own transactions.
Article 9 (Purchase Application and Consent to Provision of Personal Information)
- ①Users of the "Store" shall apply for purchases through the following or similar methods, and the "Store" shall provide the following information in an easily understandable manner when users make a purchase application:
- 1. Search and selection of goods
- 2. Entry of recipient's name, address, telephone number, email address (or mobile phone number), etc.
- 3. Confirmation of Terms and Conditions content, services with restricted withdrawal rights, and information related to cost obligations such as shipping and installation fees
- 4. Indication of agreement to these Terms and Conditions and confirmation or rejection of the matters in Item 3 above (e.g., mouse click)
- 5. Purchase application of goods and related confirmation, or consent to the "Store's" confirmation
- 6. Selection of payment method
- ②If the "Store" needs to provide buyer's personal information to a third party, it shall notify the buyer and obtain consent regarding: 1) the recipient of personal information, 2) the purpose of use of personal information by the recipient, 3) the items of personal information to be provided, and 4) the retention and use period by the recipient. (The same applies when any consented matter changes.)
- ③If the "Store" entrusts a third party to handle the buyer's personal information, it shall notify the buyer and obtain consent regarding: 1) the party entrusted with handling personal information, and 2) the scope of the entrusted work. (The same applies when any consented matter changes.) However, if it is necessary for the performance of the service contract and relates to the convenience of the buyer, notification and consent procedures may be omitted by informing through the privacy policy in the manner prescribed by the Act on Promotion of Information and Communications Network Utilization and Information Protection.
Article 10 (Formation of Contract)
- ①The "Store" may decline purchase applications as described in Article 9 in any of the following cases. However, when concluding a contract with a minor, the "Store" shall notify that the contract may be canceled by the minor or the legal representative if consent of the legal representative is not obtained.
- 1. If there are false statements, omissions, or errors in the application
- 2. If a minor purchases goods or services prohibited under the Youth Protection Act, such as tobacco or alcohol
- 3. If it is determined that accepting the purchase application would significantly impair the technical capabilities of the "Store"
- ②The contract shall be deemed established at the point when the "Store's" acceptance reaches the user in the form of a receipt confirmation notice under Article 12, Paragraph 1.
- ③The "Store's" expression of acceptance shall include confirmation of the user's purchase application, availability of the product, and information regarding correction or cancellation of the purchase application.
Article 11 (Payment Methods)
Payment for goods or services purchased from the "Store" may be made by any of the following available methods. However, the "Store" shall not impose any additional fees of any kind on the price of goods in connection with the user's payment method.
- 1. Various account transfers such as phone banking, internet banking, and mail banking
- 2. Various card payments such as prepaid cards, debit cards, and credit cards
- 3. Online bank transfer (wire transfer)
- 4. Payment by electronic money
- 5. Payment upon receipt (cash on delivery)
- 6. Payment by mileage or points granted by the "Store"
- 7. Payment by gift certificates contracted with or recognized by the "Store"
- 8. Payment by other electronic payment methods
Article 12 (Receipt Confirmation Notice, Change and Cancellation of Purchase Application)
- ①The "Store" shall send a receipt confirmation notice to the user upon receiving a purchase application.
- ②If the user who received the receipt confirmation notice finds any discrepancy in intention, the user may immediately request a change or cancellation of the purchase application. If the user makes such request before delivery, the "Store" shall process it without delay. However, if payment has already been made, the provisions regarding withdrawal of subscription in Article 16 shall apply.
Article 13 (Supply of Goods)
- ①Unless otherwise agreed with the user regarding the supply schedule of goods, the "Store" shall take necessary measures such as custom production and packaging so that goods can be delivered within 7 days from the date the user placed the order. However, if the "Store" has already received all or part of the payment, it shall take action within 3 business days from the date of receiving such payment. The "Store" shall take appropriate measures to enable the user to check the supply process and progress of goods.
- ②The "Store" shall specify the delivery method, the party responsible for delivery costs by method, and the delivery period by method for goods purchased by the user. If the "Store" exceeds the agreed delivery period, it shall compensate for the user's damages. However, this shall not apply if the "Store" proves there was no intentional or negligent act.
Article 13-2 (International Shipping and Customs)
- ①All international shipments are delivered under DAP (Delivered At Place) terms.
- ②All customs duties, import VAT, customs processing fees, and other administrative charges imposed by the customs authorities of the destination country are solely the responsibility of the user (recipient), and are separate from the product price and shipping fees.
- ③Users are obligated to verify their country's import regulations and duty-free thresholds in advance. If goods are returned or disposed of locally due to unpaid customs duties, refusal to accept delivery, incorrect address, absence of recipient, or other such reasons, the "Store" shall not refund the product price or shipping fees.
Article 14 (Refund)
When goods applied for purchase cannot be delivered or provided due to being out of stock or other reasons, the "Store" shall immediately notify the user of the reason and, if payment was received in advance, shall refund or take necessary measures for refund within 3 business days from the date of receiving payment.
Article 15 (Points)
- ①Points are classified as follows:
- 1. Paid Points: Points directly charged by the user, for which refunds of unused balances may be requested.
- 2. Free Points: Points granted by the Company through means other than cash charging, such as reviews, events, and promotions. Free Points are not refundable in cash and expire upon the lapse of the validity period set by the Company.
- ②Points may be used like cash exclusively for the use of the "Service"; however, Free Points are not refundable in cash, and tax invoices shall not be issued. The following cases are exceptions:
- 1. When a member requests conversion of a cash payment amount to points.
- 2. When a member requests conversion of an overpayment amount to points.
- ③The "Company" may adjust some or all Free Points after prior notice for efficient use and operation of the Service. Free Points are valid for 2 years in principle, but may expire periodically according to the period set by the Company.
- ④The "Company" may decline or withhold acceptance of a "Member's" application in any of the following cases:
- 1. If the applicant is not using their real name or is using another person's identity
- 2. If false information is provided, or the information required by the "Company" is not provided
- 3. If a minor seeks to use "Paid Services" that are prohibited under the Youth Protection Act
Article 16 (Withdrawal of Subscription)
- ①A user who has concluded a purchase contract with the "Store" may withdraw the subscription within 7 days from the date of receiving the written contract pursuant to Article 13, Paragraph 2 of the Act on Consumer Protection in Electronic Commerce (or from the date of receiving the goods or commencement of supply, if supply occurs later than receipt of the document). However, if the Act on Consumer Protection in Electronic Commerce provides otherwise regarding withdrawal, the provisions of said Act shall prevail.
- ②The user may not return or exchange goods after receiving delivery in any of the following cases:
- 1. If goods are lost or damaged due to causes attributable to the user (However, withdrawal of subscription is permitted if packaging was damaged to verify the contents of the goods)
- 2. If the value of goods has significantly decreased due to use or partial consumption by the user
- 3. If the value of goods has significantly decreased to the extent that resale is difficult due to the passage of time
- 4. If the packaging of the original goods has been damaged where the goods can be duplicated with goods of the same functionality
- 5. Goods individually produced pursuant to the user's order (custom-made products), where production has commenced after the user confirmed the design proof (Article 17, Paragraph 2, Item 6 of the Act on Consumer Protection in Electronic Commerce)
- ③In the cases of Paragraph 2, Items 2 through 5, if the "Store" has not clearly indicated that withdrawal of subscription is restricted in a place easily accessible to consumers or has not provided trial products, the user's right to withdraw is not restricted.
- ④Notwithstanding Paragraphs 1 and 2, if the contents of goods differ from the displayed or advertised contents or are performed differently from the contract, the user may withdraw within 3 months from the date of receiving such goods, or within 30 days from the date of knowing or being able to know such fact.
Article 17 (Effects of Withdrawal of Subscription)
- ①When the "Store" receives returned goods from the user, it shall refund the payment already received within 3 business days. If the "Store" delays the refund, it shall pay delay interest calculated by multiplying the delay period by the interest rate prescribed in Article 21-2 of the Enforcement Decree of the Act on Consumer Protection in Electronic Commerce.
- ②When refunding the above payment, if the user paid using a credit card or electronic money, the "Store" shall without delay request the payment service provider to suspend or cancel the charge for the goods.
- ③In the case of withdrawal, the cost of returning the goods shall be borne by the user. The "Store" shall not claim penalties or damages from the user for the withdrawal. However, if the withdrawal is made because the contents of goods differ from the displayed or advertised contents or are performed differently from the contract, the cost of returning shall be borne by the "Store."
- ④If the user bore shipping costs when receiving the goods, the "Store" shall clearly indicate who bears such costs upon withdrawal so that the user can easily understand.
Article 18 (Protection of Personal Information)
- ①The "Store" shall collect the minimum personal information necessary within the scope required for providing services when collecting users' personal information.
- ②The "Store" shall not collect information necessary for the performance of purchase contracts in advance at the time of membership registration. However, this shall not apply when the minimum specific personal information is collected for identity verification required by relevant laws prior to the purchase contract.
- ③When the "Store" collects and uses users' personal information, it shall notify the users of the purpose and obtain their consent.
- ④The "Store" shall not use collected personal information for purposes other than the stated purpose. When a new purpose of use arises or when providing information to third parties, it shall notify the users of the purpose at the stage of use or provision and obtain their consent. However, exceptions apply where otherwise provided by relevant laws.
- ⑤When the "Store" is required to obtain user consent under Paragraphs 2 and 3, it shall specify or notify in advance the identity of the personal information manager (affiliation, name, telephone number, and other contact information), the purpose of collection and use of information, and matters related to provision of information to third parties (recipient, purpose of provision, and content of information to be provided), as prescribed in Article 22, Paragraph 2 of the Act on Promotion of Information and Communications Network Utilization and Information Protection. Users may withdraw this consent at any time.
- ⑥Users may request access to and correction of errors in their personal information held by the "Store" at any time, and the "Store" has the obligation to take necessary measures without delay. If a user requests correction of errors, the "Store" shall not use the relevant personal information until the errors are corrected.
- ⑦The "Store" shall minimize the number of persons who handle users' personal information for the protection of personal information, and shall bear full responsibility for damages to users caused by loss, theft, leakage, unauthorized provision to third parties, or alteration of users' personal information, including credit cards and bank accounts.
- ⑧The "Store" or third parties who have received personal information shall destroy such personal information without delay when the purpose of collection or provision has been achieved.
- ⑨The "Store" shall not pre-select the consent checkbox for collection, use, and provision of personal information. The "Store" shall also specifically state the services that are restricted when the user refuses consent, and shall not restrict or refuse service provision, such as membership registration, on the grounds of the user's refusal to consent to the collection, use, or provision of non-essential personal information.
Article 19 (Obligations of the "Store")
- ①The "Store" shall not engage in acts prohibited by law or these Terms and Conditions, or acts against public order and good morals, and shall do its best to provide goods and services continuously and stably as prescribed in these Terms and Conditions.
- ②The "Store" shall maintain a security system to protect users' personal information (including credit information) so that users can use internet services safely.
- ③If the "Store" causes damages to users by engaging in unfair labeling or advertising as prescribed in Article 3 of the Act on Fair Labeling and Advertising regarding goods or services, it shall be liable for compensation.
- ④The "Store" shall not send commercial advertising emails that users do not wish to receive.
- ⑤The "Store" shall not be liable for indirect, special, consequential damages, or loss of expected profits incurred by users in connection with the use of the Service, unless otherwise specifically provided by relevant laws. The total liability for any damages shall not exceed the payment amount of the relevant transaction.
Article 20 (Members' Obligations regarding ID and Password)
- ①Except for the cases under Article 17, the responsibility for managing ID and password lies with the member.
- ②Members shall not allow third parties to use their ID and password.
- ③If a member becomes aware that their ID and password have been stolen or are being used by a third party, the member shall immediately notify the "Store" and follow any guidance provided by the "Store."
Article 21 (Users' Obligations)
Users shall not engage in any of the following acts:
- 1. Registration of false information when applying or making changes
- 2. Misappropriation of others' information
- 3. Alteration of information posted on the "Store"
- 4. Transmission or posting of information (such as computer programs) other than information designated by the "Store"
- 5. Infringement of intellectual property rights such as copyrights of the "Store" or other third parties
- 6. Acts that damage the reputation of the "Store" or other third parties, or interfere with their business
- 7. Disclosing or posting obscene or violent messages, images, audio, or other information against public order and good morals on the "Store"
- 8. All legal liability regarding copyrights, portrait rights, and other intellectual property rights of data provided by users lies with the user. If damages are incurred by the "Store" or third parties as a result thereof, the user shall be liable for compensation.
Article 22 (Relationship between Linking "Store" and Linked "Store")
- ①When an upper "Store" and a lower "Store" are connected by hyperlink (the targets of hyperlinks include text, images, and videos), the former is called the linking "Store" (website) and the latter is called the linked "Store" (website).
- ②The linking "Store" shall not be responsible for guaranteeing transactions between users and the linked "Store" regarding goods independently provided by the linked "Store," if such disclaimer is clearly stated on the initial screen of the linking "Store" or on a pop-up screen at the point of connection.
Article 23 (Attribution and Restriction of Use of Copyrights)
- ①Copyrights and other intellectual property rights for works created by the "Store" belong to the "Store."
- ②Users shall not use for commercial purposes, by reproduction, transmission, publication, distribution, broadcasting, or other methods, or allow third parties to use, information with intellectual property rights belonging to the "Store" obtained through the use of the "Store," without prior consent of the "Store."
- ③When the "Store" uses copyrights belonging to users in accordance with the agreement, it shall notify the relevant user.
Article 24 (Dispute Resolution)
- ①The "Store" shall establish and operate a damage compensation handling organization to reflect legitimate opinions or complaints raised by users and to process compensation for damages.
- ②The "Store" shall give priority to handling complaints and opinions submitted by users. However, if prompt handling is difficult, the user shall be immediately notified of the reason and the processing schedule.
- ③In relation to e-commerce disputes between the "Store" and users, if there is a request for damage relief from the user, mediation by a dispute mediation body commissioned by the Fair Trade Commission or the governor of a city/province may be followed.
Article 25 (Jurisdiction and Governing Law)
- ①Any lawsuit regarding disputes between the "Store" and users shall be under the exclusive jurisdiction of the court having jurisdiction over the location of the "Store's" principal office.
- ②Korean law shall apply to e-commerce lawsuits filed between the "Store" and users.
Article 26 (Restrictions on Product Use and Disclaimer)
- ①All goods provided by the "Store" are commercial printed materials intended for promotional and display purposes.
- ②The goods shall not be used for purposes involving direct contact with the human body, including medical use, food use, or direct skin application. The "Company" shall not be liable for any incidents arising from a violation of this provision.
- ③If a user violates Paragraph 2 and resells or distributes the goods to third parties, resulting in an incident, all legal liability shall lie with the user.
Article 27 (Force Majeure)
- ①The "Company" shall not be liable for any inability to provide services or delays in delivery caused by external factors beyond the Company's control, including but not limited to natural disasters, pandemics, wars, terrorism, strikes, government orders, logistics disruptions, or sudden interruptions in the supply of raw materials.
- ②In the event that any cause under Paragraph 1 arises, the "Company" shall notify users without delay and may suspend the performance of contractual obligations until the situation is resolved. Claims for damages by users on the grounds of delivery delays during this period shall not be recognized.
- ③For custom-made products that have already been fully manufactured, cancellation of payment on the grounds of a force majeure event is not permitted.
